At inslyHost, we offer a 30-day Money Back on all of our web hosting services except Dedicated Servers and licensed addons. Under this policy, if you are not happy with the hosting service or support you are receiving, you can claim a full refund within the first 30 days.
We also have Anytime Money Back policy which allows you to claim partial refund after initial 30 days of order. After the initial 30 days period, even if you have prepaid for 24 months, you can still request a refund for unused portion of your contract. The refund amount will be calculated by the contract length, minus the number of months used, less any additional services or over-usage and domain costs. Domain Registration fees are non-refundable as per our Terms and Conditions.
[alert]Note: Refunds will not be eligible for any account that is terminated due to violation of our acceptable usage policy and terms of service. [/alert]
We also have a 99.95% uptime SLA on all of our web hosting services. We have been providing top quality, professional web hosting for over a decade and we have improved our uptime percentage considerably.
In an unlikely case of the uptime percentage being invoked, we will issue credit for that particular month depending on the amount of downtime (inaccessibility to your service).
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