Steps to Submit a ticket using InslyHost Help Desk

InslyHost offers 24x7x365 Free technical support. You may get in touch with the Support Department via. Help-Desk by raising a ticket.

The help-desk is designed for offering the best help to the clients. In there you would find a link to our web hosting knowledgebase which enables you to analyse the issue and find a solution without the need for intervention from us. If you are unable to find a relevant solution and wish to seek help from our support department, the below steps would help you raise a support ticket.

Step 1 : If you are an existing customer, you must first log-in to the Client Area, while if you aren’t, you must go to the Need Help Area present at the Footer of InslyHost pages and click Help Center

Step 2 : (i) A log-in screen would appear wherein you are required to enter the registered email address and the password of your choice.
(ii) If aren’t a customer but wish to raise a pre-sales enquiry, you must click the Submit Ticket button.

Step 3 : Here you are required to Select an appropriate department depending on thetype of query and click Next

Step 4 : You are now required to enter details such as Full Name, email address, select the priority of your request, enter a short but precise Subject, etc and provide a detailed description of the issue you have. You may also attach a file to the ticket if you feel it to be relevant to the problem and may help in resolving the issue in lesser time, for example if you encounter an error log or multiple log-in failure requests from an anonymous IP, you may take a screen-shot and include it with the ticket.

Step 5 : Enter the Captcha code and press the Submit button

This concludes the submission process and you would be presented with the Ticket ID and shown in the image below :

If you still happen to face an issue doing this, you may contact us via. 24x7x365 Live Chat for assistance.

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